Compliance
Account & Data Deletion
Apple App Store guidelines require a web link explaining how users may delete their accounts after uninstalling the app. Aureon FitApp Inc. operates Aureon Performance and publishes these instructions for that purpose.
Delete your account in the app
- Open the Aureon app.
- Go to Settings → Danger zone → Terminate account.
- Confirm termination when prompted.
Web / email fallback (no app installed)
To request manual deletion of all biometric and account data associated with your Aureon profile, email support@aureonperformance.com from the email address registered to your account. Include "Account Deletion Request" in the subject line, and your display name if it differs from your email. Verified email requests are completed within 30 days of confirmation, while in-app termination removes your live data immediately.
What happens when data is deleted
Data deletion is permanent. When you terminate your account inside the app, your live data (physiological protocols, historical records, and AI-generated profiles) is removed from our secure Supabase clusters immediately, and full erasure across all systems, including residual encrypted backups, completes within 30 days. Active subscriptions billed through Apple or Google must be canceled separately in your store settings, as account deletion does not stop a recurring subscription on either channel.
Identity verification & timing
We may take reasonable steps to verify that a deletion request comes from the account owner or an authorized representative. Manual requests sent by email are typically processed within 30 days of verification, subject to legal or regulatory retention obligations where applicable.
Contact
Questions about deletion or privacy: support@aureonperformance.com. For broader data practices, see our Legal hub (Privacy Policy & Terms) or the standalone Consumer Health Data Privacy Policy.